SYSTEM ONLINE — ACCEPTING CONNECTIONS

Aboobacker
Sidheeque T P

$ Senior IT Support Engineer

I keep retail infrastructure running — 19+ hypermarket branches, 100+ access points, and the automation tools that watch them while everyone sleeps.

./view-projects ./open-connection

01 about ~/profile

bash — ~/profile

sidheeque@ops:~$ cat about.txt

Detail-oriented Senior IT Support Engineer with 5+ years in IT operations, network administration, and infrastructure deployment across high-paced retail environments.

Specialized in end-to-end implementation of IT systems for large hypermarket formats, with a proven record of leading projects independently on-site. I build custom automation tools that improve uptime and cut manual workload — monitoring systems, alerting pipelines, and internal utilities used every day.

Passionate about emerging tech: Raspberry Pi, Docker, AI agents, and cloud platforms like AWS.

sidheeque@ops:~$

0+ branches supported
0%+ system uptime
0+ end users supported
−0% incident resolution time

02 system capabilities ~/skills

operating_systems

WindowsLinux (Ubuntu)macOSiOS

networking

LAN/WANTCP/IPDNSDHCPVPNFirewallsAccess Points

platforms_&_tools

Raspberry PiDockerNASPOS SystemsPush APIsSMS GatewaysVMwareZeroTier

programming_&_scripting

PythonPHPShellJavaScriptMySQL

cloud_&_ai

AWS CloudAWS BedrockGemini APIGmail APISelf-hosted Infra

support_&_deployment

Remote Desktop SupportServer & Client SetupHardware DiagnosticsStructured CablingPatch Panels

03 service log ~/experience

2026 — PRESENTACTIVE

Senior IT Support Engineer

Nesto Hypermarket — Head Office, Oman

  • Oversee IT operations across the head office and 19+ hypermarket branches, ensuring 99%+ system uptime.
  • Lead escalation handling and advanced troubleshooting — critical incident resolution time down ~40%.
  • Coordinate IT projects, vendor management, and inter-department IT alignment across the group.
  • Manage network infrastructure: firewalls, switches, VPNs, and 100+ wireless access points.
  • Author SOPs adopted across all branches, reducing repeat issues by 30%.
  • Mentor junior IT staff and on-site engineers during new store deployments.
DEC 2020 — 2026COMPLETED

IT Support Engineer

Nesto Hypermarket, Oman

  • Delivered IT support across 5+ departments for 150+ end users with minimal downtime.
  • Maintained 100+ hardware assets — desktops, laptops, barcode scanners, biometric devices, POS machines.
  • Designed a Network Scale Monitoring System covering 50+ scales — manual checks reduced by 80% via SMS/push alerts.
  • Built a NAS Monitoring System that eliminated undetected backup job failures across all locations.
  • Multi-platform support for macOS, Windows, iOS, and Android devices.
  • Maintained a fully updated IT asset register covering 200+ hardware items company-wide.
2021 — 2022COMPLETED

IT Project Engineer / Site In-charge

Nesto Hypermarket Projects — Al Falaj & Al Khoud, Oman

  • Sole IT lead through the full lifecycle of hypermarket IT infrastructure setup.
  • Led installation of POS systems, workstations, servers, access points, switches, and firewalls.
  • Supervised structured cabling, patch panel setup, and labeling; coordinated electrical, networking, and software vendors.
  • Documented setup processes and created internal SOPs for future maintenance and scalability.

04 deployed services ~/projects

RUNNING svc_001

Nesto Scale Monitoring System

Monitoring platform for 23+ network-connected weighing scales across retail departments. Parallel ping monitoring with consecutive-failure detection kills false alerts; real-time SMS & Pushover notifications cut manual device checks by 80%.

PythonTkinterNetwork MonitoringPushover
RUNNING svc_002

NAS & Backup Job Monitor

Watchdog for NAS backup jobs with consecutive-failure detection. SMS and push notifications on failed jobs — no more silently broken backups across any location.

PythonAutomationNotifications
LIVE svc_003

SpendNote Pro

Serverless personal finance web app: expense tracking, income management, savings goals, and budgeting — with Gmail transaction import, cloud sync, and PDF report generation.

JavaScriptFirebaseGmail APIHTML/CSS
./open-live-app
RUNNING svc_004

Restaurant Digital Signage System

Centrally-managed signage platform streaming menus, photos, and video ads to in-store TVs. Head-office dashboard pushes content over VPN to local restaurant servers running a self-recovering, seamless-looping multi-screen player.

PythonFastAPISQLiteFFmpegJavaScript
RUNNING svc_005

OpenClaw AI Agent Deployment

Autonomous AI agent infrastructure with containerized services on Linux — LLM API integration and server-side AI workflow execution, self-hosted.

DockerUbuntuGemini APIAWS Bedrock
IN PROGRESS svc_006

Flight Fare Monitoring System

Automated airfare tracking platform integrating airline and travel APIs, with notification-based price alerts and route-specific fare monitoring.

PythonAPIsAutomation
RUNNING svc_007

POS TDP Offer Automation Platform

Automated promotional-offer processing for Microsoft Dynamics uploads. Converts buyer spreadsheets into standardized upload formats with complex site-selection rules and bulk processing.

PythonExcel AutomationGUI
RUNNING svc_008

Attendance & Employee Status Processor

Automated reconciliation of attendance reports and daily employee updates — matches records by ID and date, updates attendance comments automatically, and improves payroll accuracy.

PythonExcel
RUNNING svc_009

PDF-to-Excel Processing Pipeline

Batch PDF data-extraction workflows for the auditing department — converts structured reports into clean Excel datasets with automated cleanup and formatting.

Pythonpdfplumberopenpyxl
RUNNING svc_010

Sticker Printing Management System

Sticker and label generation app with automatic sequential numbering, live preview, and custom print layouts for retail operational workflows.

PythonTkinter
RUNNING svc_011

Barcode Generation System

Bulk barcode generation software producing Code128 images automatically — employee-based batches that eliminate manual barcode creation.

Pythonpython-barcode
RUNNING svc_012

SDQ Tools v1.0 (ArticlePipe)

Windows desktop utility for article processing and pipe-joining operations — automated data formatting for repetitive data-preparation tasks.

PythonTkinter
RUNNING svc_013

Home Lab Infrastructure

Self-hosted home lab running Docker containers for testing and development. Remote access via ZeroTier, hosting multiple internal services and automation projects.

Ubuntu ServerDockerZeroTier
RUNNING svc_014

Nextcloud Private Cloud

Self-hosted Nextcloud deployment with external SSD storage integration — user access management, file sync, and backup & remote-access strategies.

DockerLinuxStorage

05 credentials ~/education

// education

Bachelor of Computer Applications (BCA)

Bharathiar University · 2015 — 2018

Final-year project: Restaurant App (Android + Web) — real-time table booking, food ordering, billing & delivery management. Android Studio (Java), PHP, MySQL.

// languages

English — Fluent Malayalam — Native

// certifications

  • AWS Certified Cloud Practitioner — course completed, exam pending
  • Ethical Hacking — Udemy
  • Smartphone Technician — Ministry of Skill Development
  • Computer Hardware — G-Tech Education

06 open a connection ~/contact

ssh — contact

you@anywhere:~$ ssh sidheeque@contact

→ email sidheequetp777@gmail.com

→ location Poonoor, Kozhikode, India

→ availability open to remote work & relocation

→ response usually within 24h

./send-message

you@anywhere:~$

07 arcade ~/games/snake

snake.py READY
score000
best000

./snake --start

arrow keys or WASD to move · space to pause